Refund policy

Return Policy

At Hardwürst, your satisfaction is our priority. If you’re not completely satisfied with your purchase, here’s our return policy:

1. Return Period:

• You have 30 days from the receipt of your order to request a return.

2. Return Conditions:

• Items must be returned in their original condition, unused and undamaged, with all tags and original packaging.

3. Return Procedure:

• Contact our customer service at contact@hardwurst.com to initiate the return process.

• Once your return is approved, you will receive a prepaid return label.

4. Refunds:

• Upon receiving and inspecting the returned item, we will process the refund via the original payment method within 5-10 business days.

• Shipping fees are non-refundable.

5. Exchanges:

• To exchange an item, please follow the same procedure as for a return and place a new order for the desired item.

6. Non-returnable Items:

• Custom products, gift cards, and sale items cannot be returned.

For any questions, contact our customer service at contact@hardwurst.com. We are here to assist you!

Thank you for choosing Hardwürst.